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10. When your customer goes bust
10. Customer goes bust
 
  9. When all else fails
    9. When all else fails
 
8. When cash runs short
8. When cash runs short
1. Knowing your customer
1. Knowing your customer
 
2. Payment terms
2. Payment terms
 
3. Invoicing
3. Invoicing
 
4. Treating suppliers fairly  
4. Treating suppliers fairly 
 
5. Credit insurance
5. Credit insurance


However big your business, cash flow is critical to survival and success. Whereas larger companies may have sophisticated in-house credit management teams to help them, smaller companies are often so focused on the day-to-day challenges of running their business that cash flow management can sometimes be overlooked.

Experian analysis of invoices submitted to four FTSE100 companies shows that many were submitted late, many were deficient, and many were both late and deficient. Ensuring effective management of customer relationships, invoicing and cash flow can make a huge difference to profitability.

This series of guides, developed by the Institute of Credit Management for the Department for Business, Innovation and Skills, in partnership with the UK’s leading business representative organisations, is designed to provide simple and practical support to help businesses help themselves through these difficult times. Individually they provide straightforward and speedy advice with simple checklists and top tips. I hope you find them useful.

Mark Prisk MP, Minister of State for Business and Enterprise.

I know just how tough running a business can be. It is all too easy to get the basics wrong, or simply to fail to get the basics done. These videos and guides provide simple, short and practical advice on a range of business essentials. I hope you find them useful.

Lord Sugar
 
 
     
The Managing Cashflow series is produced by the Institute of Credit Management in association with BIS and with the support of :
 

7. Chasing payment
7. Chasing payment

6. Factoring and financing
6. Factoring and financing